Terms of Service

What SiteRight is

SiteRight is software for running rentals and researching San Diego property, zoning and building codes.

We're not your lawyer, accountant, engineer, architect, real estate broker, property manager, bank, insurer or tenant screening company. Nothing in SiteRight is legal, tax, financial, engineering or building advice.

Your account

Keep your sign-in safe and your details accurate. You're responsible for what happens under your account, including what your team members do. Give people only the access they need.

Plans, trial and billing

• Trial: 30 days, starting when you add your first property or run an import. It covers up to 50 units and team access, and doesn't include the building code. It needs no card, and it doesn't turn into a paid plan by itself.
• Renewal: a paid plan renews automatically at the end of each month or year, and your card is charged the plan's price then, until you cancel.
• Canceling: cancel any time under Billing, then Manage billing. You keep your plan until the end of the period you've paid for, and it doesn't renew.
• Refunds: we don't refund part of a month or year, unless the law requires it.
• Price changes: we'll email you at least 30 days before a new price applies to you. You can cancel before then.
• Units: every unit counts toward your plan unless it's marked offline with no lease on it.
• Taxes: prices don't include any sales tax that applies.

If a trial ends or a payment fails

If your card fails, you keep full access for 14 days while it's sorted out. If a trial ends, a subscription ends, or a card stays unpaid after that, your account goes read-only.

A read-only account can still see everything and download its records, answer tenants, handle repairs, record payments, end leases and settle deposits. Your tenants can keep paying rent and using their portal. AI features and non-urgent texts stop, and the building code locks. Pick a plan any time to carry on.

Building codes and research tools

Codes, zoning, permits, fees, parcel data and calculations come from public sources and our own processing. They can be out of date, incomplete or wrong. Always confirm with the City of San Diego or the agency in charge, and with a licensed professional, before you rely on them. A result from SiteRight is not a permit, an approval or a plan review.

The research tools are free up to a daily limit, which is 10 uses per tool for visitors and 30 when signed in, with more for the map. Reading the building code needs a paid plan.

The code text belongs to its publishers. A paid plan lets you read it for your own work. You may not copy it in bulk, republish it, resell it, or use it to build another product.

AI features

AI features can be wrong, even when they sound sure. Check what they produce before you act on it or send it to anyone. You're responsible for what you send and decide.

If you're a landlord

You're responsible for your rentals and for following the law. That includes fair housing, tenant screening and adverse action notices, rent caps, security deposits, notices, disclosures, habitability, taxes and the terms of your leases.

Reminders, templates, compliance checks and reports are aids, not legal or tax advice, and they won't catch everything. Have your lease and notices reviewed by a California attorney, and your tax figures by your accountant.

You're responsible for the information you put in SiteRight, including having the right to use it, and for getting any consent you need from tenants, applicants and vendors.

Rent payments and bank connections

Online rent payments and bank connections run through Stripe, under Stripe's own agreements, which you accept when you connect. We don't hold your money and we're not a party to payments between you and your tenants. Fees are shown in the app before you turn payments on. Disputes about rent are between you and your tenant.

If you're a tenant, applicant or vendor

SiteRight is free for you. Your lease or work is with your landlord, not with us, and we can't resolve disputes between you. Your landlord controls what's in their account. If they leave SiteRight, your portal becomes read-only so you can still see and save your records, and you'll need to ask them how to pay rent and report repairs.

Text messages

SiteRight sends texts to tenants who opt in, about rent reminders, payment problems and payment plans, repair updates, building announcements and new messages from their landlord; to vendors who opt in, about work orders; and to landlords who turn on alerts, about emergency repairs. Each person confirms their number with a code first. You don't need to agree to texts to rent a home or do the work.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel, or HELP for help. Carriers aren't liable for delayed or undelivered messages.

Your records

What you put in SiteRight stays yours. You give us permission to store it, process it and send it where you direct, only as needed to run the service. If you send us ideas, we can use them without owing you anything.

What you can't do

• Break the law, or use SiteRight to discriminate against or harass anyone.
• Scrape SiteRight, copy it in bulk, get around its limits or plans, or test its security without our written permission.
• Break into another person's account, or interfere with the service.
• Upload malware, or anything you have no right to share.
• Resell SiteRight, or use it to build a competing product.

Our software

SiteRight's software, design and name belong to us. You get a personal, non-transferable right to use them under these terms. Other services we connect to have their own terms, and we're not responsible for them.

Closing your account

You can download your records and close your account any time under Rental settings. Closing cancels your subscription, stops billing and locks the account. Your records are kept as our Privacy Policy describes.

We can suspend or close an account that breaks these terms, puts others at risk, or doesn't pay. Where we reasonably can, we'll warn you first and give you a chance to download your records.

No warranties

SiteRight is provided as it is and as available. To the extent the law allows, we make no promises that it will be accurate, uninterrupted or free of errors, or fit for a particular purpose.

Limit on liability

To the extent the law allows, we aren't liable for indirect, incidental, special or consequential losses, or for lost profits, rent, data or goodwill. Our total liability for any claim is limited to the greater of what you paid us in the 12 months before the claim, or $100.

Nothing in these terms limits a right or liability that the law doesn't allow to be limited.

Claims about your use

If someone makes a claim against us because of how you run your rentals, what you put in SiteRight, or your breaking these terms or the law, you'll cover our reasonable losses and costs from it. This doesn't apply to tenants, applicants or vendors using SiteRight for free.

Governing law

California law governs these terms. Any dispute goes to the state or federal courts in San Diego County, California, unless the law gives you a right to bring it somewhere else.

Changes to these terms

We may update these terms, and we'll change the date at the top. If a change is significant, we'll email account holders at least 30 days before it takes effect. If you keep using SiteRight after that, the new terms apply. If you don't agree, you can cancel and close your account.

Contact us

Write to SiteRight at hello@thegoldenparcel.com.